Shipping policy

SHIPPING POLICY

Last updated: September 29, 2026

This Shipping Policy applies to physical products purchased from Brooks Sundara Publishing at brookssundaraauthor.com.

DIGITAL PRODUCTS

Ebooks and other digital products are delivered electronically and do not require physical shipping.

Eligible ebooks are delivered by BookFunnel to the email address provided during checkout. Customers should check their Spam, Promotions, and Updates folders if the delivery email is not immediately visible.

For ebook-download assistance, visit:

https://bookfunnel.com/help/

ORDER PROCESSING

Physical orders must be processed or produced before shipment.

Unless a product page states otherwise:

Signed or author-fulfilled books may require up to 3–7 business days to prepare before shipment.
Print-on-demand merchandise normally requires approximately 2–5 business days for production before shipment.
Weekends and holidays are not counted as business days.
Processing time is separate from shipping-transit time.

Personalized, signed, made-to-order, large, or high-volume orders may require additional processing time.

SHIPPING RATES

Available shipping methods and charges are displayed during checkout based on the products, destination, and available fulfillment provider.

Shipping rates may change based on carrier pricing, package size, weight, delivery destination, and selected service.

Any free-shipping offer applies only when its stated conditions are satisfied.

ESTIMATED DELIVERY TIMES

Delivery estimates begin after an order has completed processing and shipped.

For Printful-fulfilled products, estimated transit times are generally:

United States: Approximately 1–8 business days after fulfillment
International destinations: Approximately 1–20 business days after fulfillment

Signed books and other author-fulfilled products may use different carriers and delivery services. The applicable estimate will appear during checkout, in the shipping-confirmation email, or through the carrier’s tracking information when available.

All production and delivery times are estimates—not guaranteed arrival dates.

TRACKING INFORMATION

When tracking is available, a shipping-confirmation email will be sent after the package leaves the fulfillment location.

Tracking information may require up to 48 hours to begin displaying movement after the carrier receives the package.

Some international or economy services may provide limited tracking. A local carrier may complete the final portion of an international delivery.

MULTIPLE PACKAGES

Products in the same order may be produced or shipped from different locations.

Books, signed editions, and print-on-demand merchandise may arrive in separate packages and on different dates. When available, separate tracking information will be provided for each shipment.

A split shipment does not ordinarily create an additional charge after checkout.

ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please review the following carefully before submitting an order:

Recipient’s full name
Street address
Apartment, unit, or suite number
City, state, province, or region
Postal or ZIP code
Country

Contact hello@brookssundaraauthor.com immediately if an address needs to be corrected.

Address changes cannot be guaranteed after production or fulfillment begins. Once a package has shipped, we generally cannot redirect, recall, or change its delivery address.

Additional production or shipping charges caused by an incorrect, incomplete, or undeliverable address may remain the customer’s responsibility where permitted by law.

SHIPPING DELAYS

Carrier delays, severe weather, customs inspections, holidays, emergencies, product availability, high order volume, and other circumstances outside our reasonable control may affect delivery.

If a package has not arrived by the estimated delivery date, review the tracking information and allow several additional business days for delayed carrier scans or final-mile delivery.

LOST PACKAGES

Report a package that appears lost within 30 days of its estimated delivery date.

Before a replacement or refund can be considered, we may ask the customer to:

Confirm the shipping address
Review the tracking history
Check with household members, neighbors, or building management
Contact the local carrier or post office

Claims are reviewed using the carrier’s tracking information and the applicable fulfillment provider’s policies.

When a package is confirmed lost in transit, we will work with the fulfillment provider to arrange an appropriate replacement or refund when available.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but it cannot be located, contact the carrier and check with household members, neighbors, leasing offices, mailrooms, or building management.

A delivery scan does not automatically qualify an order for replacement or refund. We will review the available information and assist where reasonably possible.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT PRODUCTS

Inspect physical products promptly after delivery.

Report damaged, defective, misprinted, incomplete, or incorrect items within 30 days of delivery by emailing:

hello@brookssundaraauthor.com

Include:

Your name
Order number
A description of the problem
Clear photographs of the product, packaging, and shipping label when applicable

After reviewing the claim, we may provide a replacement, refund, or other appropriate resolution in accordance with our Refund Policy and applicable law.

Do not discard the affected product or packaging until the claim has been reviewed.

INTERNATIONAL ORDERS

International shipments may be subject to customs inspections, duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless collected during checkout, these charges are the customer’s responsibility. Customs processing may delay delivery.

We cannot mark a commercial purchase as a gift or provide inaccurate customs information.

Some products or delivery methods may be unavailable in certain countries or regions.